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Project Communications with Multiple Stakeholder GroupsTopic/Title: "Project Communications with Multiple Stakeholder Groups"
Participant: Cliff Gronauer, Chief Information Officer, Missouri State Highway Patrol
Listen to Full Interview (duration time: 44:30:00)
- Your project has a broad array of stakeholders within the State Highway Patrol, elsewhere in state government, and widely through criminal justice agencies statewide.
- Generally, how have you gone about communicating planned changes to services relied on by many and the potential impacts of those changes?
- What information have you considered important to communicate at different phases of the project?
- Did you use existing vehicles, such as newsletters, or create new ones?
- I understand that in addition to your state responsibilities, you chair a local 9-1-1 board.
- You’ve led off the modernization project by first changing user applications of the State Highway Patrol, including computer-aided dispatch, record management, and mobile computer systems. Other state and local agencies have access to state contract pricing for these products and many are expected to take advantage of that to upgrade their user capabilities. Presumably, adopting these products will also help them prepare for future changes to backend state systems.
- How did you communicate upcoming changes in the user applications to agencies that you support directly?
- Did you approach this differently with others who have their own application support services?
- Have you addressed user agency administrators separately on the impacts and costs of upcoming technology changes?
- How did you communicate with them the availability of state contract pricing for “off-the-shelf” products?
- A lot of work and technology goes into state backend systems, like the message switch and computerized criminal history, which supply end-user systems, like CAD and RMS.
- Some of the transition of backend systems from the current mainframe platform is, in part, a cost-savings measure.
- In closing, what are your take-away messages for the success of others in communicating across all stakeholder groups during projects?
Written transcript of interview
These podcasts are made possible through the COPS 2007 Technology Program. They are part of a continuing technical assistance and training program designed to share information between grantees and others who may benefit from their experiences. Interviews recorded and presented as podcasts will focus on practical guidance for information sharing and communications interoperability projects.
This project was supported by Cooperative Agreement #2007-CK-WX-K002 by the U.S. Department of Justice Office of Community Oriented Policing Services. Points of view or opinions expressed in this podcast are those of guests and moderators, and do not necessarily represent the official position or policies of the U.S. Department of Justice.