Public Safety & Emergency Communications

Public safety agencies from across multiple disciplines (police, fire, emergency management, highway patrol) and jurisdictions (city, county, regional, state) share common missions, starting with the goal of ensuring citizen safety. When we call 9-1-1 to report that our neighbor’s house is on fire, most of us can be assured that help will arrive in a timely and organized fashion.

But what happens when the emergency isn’t so routine? What if the emergency is a large-scale natural disaster like a hurricane or man-made disaster like a train derailment? Large-scale events bring with them challenges that can strain public safety agencies across disciplines and jurisdictions. Learn more

Our Courses

Instructor-Led Training Self-Paced Training
  • Governance
  • Standard Operating Procedure and Communications Support
  • Communications Training and Support
  • Communications Exercise and Operational Support
  • Tactical Communications Enhancement Support
  • Tribal Nation
  • Instructor-led versions of our self-paced training courses
  • The Communications Unit (COMU) Overview
  • Project Management Training
  • Key Project and System Concepts in Public Safety Communications
  • Public Safety Project Management Success Factors
Public Safety & Emergency Communications

Our nation learned many lessons from the tragic events of 9/11 and Hurricane Katrina. One of the hardest lessons from 9/11 was the fact that many of our emergency responders did not have the capability to communicate with each other when they needed it most. And Hurricane Katrina showed us how a powerful storm can wreak havoc on our communications infrastructure, disabling many of the services that our public safety system depends upon. 

In the years since, the U.S. Department of Homeland Security, through its Office of Emergency Communications (OEC), has led the way to resolve these issues. It has made inroads via targeted investment and training. Thousands of emergency responders are now trained in incident command. Formal governance structures that establish guidelines and principles for interoperability planning are now in place. Public safety communications management is elevated to its highest level yet. 

SEARCH played a major role in this progress. We helped develop the curriculum used in much of this training and we teach many of the courses today. We help public safety agencies work together to establish governance plans to help manage workflow. We help them identify gaps within their organizations and advise them on how to address those gaps. 

Our staff has experience as practitioners across all of the emergency communications disciplines. We have managed communications centers, implemented radio-CAD-Mobile Data systems, directed large interoperability projects and worked in the 9-1-1 field. We sit on a supporting committee for the Nationwide Public Safety Broadband Network. 

We can help you with your public safety and emergency communications challenges, whether you’re an emergency responder, a government official, or a service organization. We have the expertise to help with the planning, operations, technical issues, and policy decisions that come with interoperable communications initiatives. 

Check out our helpful publications or training offerings, or request assistance with your public safety/emergency communications interoperability needs.

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