First Phase of Cherry Hill (NJ) Police Department Technical Assistance Complete

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SEARCH and representatives from the International Association of Chiefs of Police (IACP) have recently completed phase one of a technical assistance (TA) project for the Cherry Hill (New Jersey) Police Department (CHPD).

CHPD requested a high-level Computer-Aided Dispatch (CAD) and Records Management System (RMS) assessment. The assessment and recommendations were based on CHPD executive, operational, and support staff input, and the Law Enforcement Information Technology Standards Council (LEITSC) CAD and RMS Standard Functional Specifications documents. LEITSC is a consortium of four national law enforcement associations that include the ICAP, National Sheriffs' Association, National Organization of Black Law Enforcement Executives, and the Police Executive Research Forum. For more information, see

"Current information management needs for public safety agencies are very complex and changing at an accelerating rate. To meet the requirements of internal and external stakeholders, there needs to be flexible, timely, efficient, and accurate management of information," said SEARCH Director of Public Safety Dan Hawkins.

"Our recommendations are not only focused on the first phase of this technical assistance effort (a high-level CAD/RMS assessment), but on the understood overall objective of CHPD to successfully assess, plan, purchase, implement, and manage a replacement CAD/RMS. The SEARCH and IACP recommendations are aligned with an end goal of increasing the efficiency and effectiveness of public safety service in Cherry Hill and we are committed to seeing this project through to a successful completion."

Phase two of the TA will include a presentation of RMS/CAD procurement approaches and assistance with Request for Information (RFI) development. It will involve providing a briefing on the National Information Exchange Model (NIEM) in information sharing and a facilitated discussion about its role in the CHPD CAD/RMS project.

SEARCH Public Safety Technology Specialist Benjamin Krauss was lead SEARCH staff on this project. The CHPD TA effort is just one example of SEARCH's ability to serve the needs of justice and public safety nationwide to plan for, procure, upgrade, implement, and manage information technology.

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SEARCH recommends the following critical success factors for projects:

1. Build a solid project foundation

2. Assess and document the operational needs of end users

3. Understand the critical needs of the community that is served

4. Align the project with the strategic direction of the organization

5. Follow a sound, methodical plan of project execution