Success Story from Alaska

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The Justice Information Exchange Model (JIEM®) was designed to assist organizations in documenting, analyzing, and improving business processes and information flow. The following story shows how well it has worked for the state of Alaska.

Alaska had a six-month backlog of 17,000 Anchorage traffic citations, totaling about $1 million, awaiting default judgment at the court. The old citation handling process required traffic citation information to be manually entered in three different locations: the Anchorage Police Department, the court, and the state repository. The data entry backlog at the court increased the difficulty of collecting on the citations, because of people moving, etc. It also kept the state from attaching funds paid from the permanent fund dividend, Alaska's equivalent of a tax intercept program. After mapping out the business processes carefully with JIEM®, both the current "as-is" and the desired "to-be" procedures, a project team developed the design for an interface to pass the citation electronically from the police system to the court. Once the interface had been designed from a business perspective, they were able to use the Global Justice XML Data Model (GJXDM) and a private-sector XML middleware product to implement the exchange of citations between the Anchorage Police Department and the court, instantly eliminating redundant data entry and 12,000 of the 17,000 citations in the backlog. Now Anchorage traffic tickets requiring default judgments are electronically filed with the court and processed immediately, which increases the amount of money collected and helps ensure better compliance with the law. JIEM® played a critical role in solving this justice system problem in Alaska.

Additional note: So far, as a result of the project, the court's database has been updated with about 12,000 tickets. It would have taken a clerk approximately 2 minutes per ticket to perform each update manually. Thus, the first two batches of tickets submitted electronically eliminated about 400 person-hours, or about ten weeks of full time data entry for one clerk. This allows the court to redirect its clerical resources from redundant data entry to more productive activities involving the court's new, more comprehensive records management system.