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Job Overview
Under the direction of the Manager of the Public Safety Technology Unit, the Public Safety Technology Specialist is responsible for providing technical assistance to local, county and state agencies throughout the United States in the development, improvement, acquisition, integration and interoperability of information technology, including radio communications, computer-aided dispatch, records
management and mobile data systems. This assistance could include strategic and tactical planning, requirements definition, performance measures, technology
implementation and project management. It could also include assistance with legal and regulatory issues, management, operation of systems, and in the creation of effective laws, policies and procedures. The assistance is provided both on-site to the requesting agencies/organizations throughout the United States, as well as in-house with consultation via phone, e-mail and fax. The Public Safety Technology Specialist also makes presentations at conferences and events throughout the country and may sit on advisory committees and task forces. Projects can range from small to medium local government projects to very large statewide or regional and national initiatives.
Essential Duties and Responsibilities
The Public Safety Technology Specialist provides assistance to practitioners in numerous public safety entities on all governmental levels throughout the country, primarily to law enforcement, but also including fire and emergency medical services agencies. Some projects are brief, requiring consultation with the agencies via telephone or e-mail. More comprehensive technical assistance projects include assisting agencies in preparing and then reviewing strategic information technology plans, technical documents and systems evaluation. Many projects focus on assisting several agencies within one or more jurisdictions to plan for and implement integrated communications and information systems. Many of the projects require on-site assistance to the requesting agency or jurisdiction. Other key duties include developing tools, documents and methodologies that assist agencies and jurisdictions in all aspects of technology implementation and management.
SEARCH Public Safety Technology Specialists complete a wide range of tasks focused on information technology issues, including any or all of the following:
- Write white papers, issue briefs, technical guides and other documents for publication.
- Organize, develop curriculum, recruit speakers and/or present at major national conferences, training and educational workshops and seminars.
- Serve on various national task forces and advisory groups.
- Conduct systems evaluations and needs assessments of agency operational and large scale enterprise communications and information systems and make recommendations about their improvement, enhancement, security and/or management.
- Facilitate working meetings of high-level stakeholders, systems users and technical support staff.
- Provide planning for strategic and tactical public safety systems, wired and wireless voice and data communications, and integration planning.
- Assist with national standards development and implementation.
- Coordinate and cooperate with other national associations and industry working groups to develop tools and resources.
- Research and develop methodologies for public safety communications interoperability.
- Provide technical consultations to voice and data integration methodologies and tools.
- Identify integration, communication and technology trends for ongoing national standards projects.
- Write reports as follow up to technical assistance.
- Review procurement and acquisition documents, and assist agencies and jurisdictions in the employment of effective procurement and vendor management strategies.
- Deliver presentations to large groups and facilitate meetings. Effectively communicate complex policies, concepts, tools, technologies and standards topics to executives and operational managers and staff.
- Provide information on wireless and wired security/privacy policies, best practices and standards, as well as policies, procedures and plans to protect IT assets.
- Identify and offer recommendations to resolve agency operational issues. Facilitate business process improvement analysis.
- Perform statistical reporting.
- Provide technical documentation.
- Serve as liaison between public safety entities, for example between federal and state-level agencies, to facilitate the implementation of policy initiatives.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Work Environment, Travel and Accommodations
The noise level in the work environment is usually quiet.
The corporate office is located in Sacramento, California. Telecommuting and Off-Site employment is also offered. This position requires moderate travel (approximately 25%).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Accommodations may not be possible if there is undue hardship for SEARCH. Undue hardship means an action requiring significant difficulty or expense by SEARCH.
Required Education, Experience and Skills/Knowledge
Education: Bachelor's Degree in criminal justice, emergency management, and/or related field with considerable and recent experience in communications and information systems planning, implementation, management and support. Graduate
degree or comparable experience desirable.
Experience: Operational experience in public safety at the local and/or state levels. Experience developing strategic technology plans. Experience with planning, implementing and managing communications and/or information systems projects for public safety agencies. Experience working with policy level stakeholders and working groups. Experience developing and making public presentations. Experience conducting and analyzing user needs and requirements. Experience with the competitive bidding process for the acquisition of information technologies for both large and small agencies, from needs assessment to development of the request for information, request for proposal, evaluation of proposals, selection of the vendor, negotiating the contract and managing implementation and acceptance testing.
Skills/Knowledge: In-depth knowledge and understanding of the use of radio and other forms of communications by public safety agencies during day-to-day, task force and disaster operations. Knowledge of and experience with incident management systems is also desirable. In-depth knowledge of public safety communications systems and technologies, such as wireless voice dispatch, status messaging, automatic vehicle location (AVL), computer-aided dispatch (CAD), records management systems (RMS), and mobile data systems. Knowledge of wireless standards, regulations and licensing is also desirable.
The ability to work effectively with committees and groups to facilitate exchange of ideas, build consensus and provide leadership in the committee structure. Understanding of project management techniques and strategic planning skills. Exceptional writing and oral communications skills.
Required Certificates, Licenses, Registrations
A current driver's license and proof of auto insurance are required.
Compensation
Annual salary range
starts at $74,716, commensurate with experience.
SEARCH offers an excellent benefits package
including retirement, health, dental,
disability, vacation and sick leave. Successful
completion of a background check is required.
Interested applicants must submit a resume and cover letter describing concisely how their experience,
skills and interests align with the identified job responsibilities. Submit to: jobs@hrtogo.com.
This position will be open until filled.
SEARCH is an Equal Opportunity Employer.
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